Delivery & Returns

SHIPPING:

Your package will normally be dispatched on the same or next business day after cleared payment. We always confirm via email that your item has been shipped.

All shipping prices are for unlimited items:

Australia

Standard 7-10 Days Shipping Free

Available on all orders over $150 Valid for orders under 3 kgs

Not available for PO Boxes / Parcel Lockers

Expedited 5-6 Days Shipping $9.95

Please note Saturdays, Sundays are not working days.

Not available for PO Boxes / Parcel Lockers

 Rest of the World

Please check shipping price during checkout (charged by weight)

Non-Shipping:

Genuine postal losses are rare in Australia. Experience has shown us that in most cases items are returned to us as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.

If a parcel is returned to us and there are some issues that should be resolved, an email is written to the customer notifying him/her of the parcel. If 60 days lapse without any response, the goods are warehoused and disposed of.

Return Policy:

At Preppers Australia, we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.

We are more than happy for you to return any of our goods for a refund of the item price or exchange within 60 days of receipt, if, they are in re-sellable condition with any packaging and labels intact. You must contact us by email at info@preppersaustralia.com.au within 30 days of the item being delivered. So, feel free to try any of our fantastic range available with our no nonsense, no questions return policy.

You, the customer, will be responsible for the cost of returning the item to us. It can be shipped back via a service of your choice although we do recommend a secure trackable method that requires a signature on delivery.

How to return your order:

Please return the item to the below address, wrapped and in re-sellable condition along with a note of your name, address and that you require a refund or exchange. All refunds are processed within 2 working days of receipt.

Preppers Australia Pty Ltd

127 Smith Street

Fitzroy VIC 3141

Make sure the senders address is ON the box and preferably ON the item inside too. Consignments without the sender’s address will be removed and disposed of after 30 days of receiving.

Exchanges:

To exchange an item, please return the item in re-sellable condition along with a note of your name, address and required size or new item.

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