We accept card payments using Visa, Mastercard and American Express cards. We accept payments using PayPal as well as alternative payment methods that are popular in a given country.
The only way to place an order is via our website. We do not take orders over e-mail or phone.
Put your discount code in the designated field during checkout. Make sure the discount you provided is valid and relevant to the item you are purchasing.
Unfortunately, we do not offer any discounts.
You will need to pay customs and/or duty charges if your order is over $1000. For more information, please visit the Department of Home Affairs website.
You can shop safely on our website as we use SSL certificate to establish a secure encrypted connection. Also, feel free to visit our TRUSTPILOT page to check us out!
Yes, you will. It will contain the address that you selected for your order to be shipped to and other useful information. You should always receive a confirmation e-mail after the order is successfully placed. If you have not received one, check your spam folder and/or contact us.
If you are experiencing problems with our website, please, try all of the below solutions first before contacting us:
Clear your browser’s cache
Use your browser in incognito mode
Use a different browser
Use a different device
Restart your device
We strive to process all orders in the quickest possible fashion. Orders are processed and dispatched within 24h timeframe from being placed.
Due to the speed at which the orders are processed and dispatched, it is unlikely we will be able to amend the address or change the colour/size/delivery method before the order is dispatched. Nevertheless, you can try contacting us and we will do our best to assist you. Still it is very important to make sure that everything is correct before you hit that confirmation button.
Due to the speed at which the orders are processed and dispatched, it is unlikely we will be able to cancel the order before it is dispatched. Nevertheless, you can try contacting us and we will do our best to assist you.
We are afraid we are an online retailer only. Other than our main office, that is not open to the public, we do not have a physical store that you can come and visit.
Yes, we will notify you via e-mail that your parcel has been dispatched.
Depending on a number of factors, your order can be dispatched using one of the two following shipping services: Australia Post or Fastway.
If your parcel is being shipped abroad, please get in touch so we can let you know which carrier is handling your shipment.
Please, adhere to the Delivery & Returns section of our website.
Depending on the service used, you might be able to track your shipment. To check on the status of your parcel, please visit the Australia Post or Fastway website and enter the tracking number provided to you (Australia only). If your parcel is being shipped abroad, please get in touch so we can let you know which carrier is handling your shipment.
Before contacting us, we highly advise asking around your neighbourhood and at the local sorting office to see whether the parcel has not been left either with one of your neighbours or taken back to the sorting office. If you check all the above mentioned places and the parcel is still nowhere to be found, please contact us about it using our online chat or e-mail. Please, have your full address and order number ready.
You can return every article as long as it is still in a resalable, pristine condition, with all tags attached and the packaging intact. The only exception to the rule, unless faulty, is underwear which has been worn.
60 days from delivery.
If you received a wrong product, please, contact us via e-mail by sending a picture of the whole product and a picture of its manufacturer’s label with a clearly visible product reference number. In case of faulty products, please, send us a picture of the fault, a picture of the whole product and a picture of its manufacturer’s label with a clearly visible product reference number. After receiving the relevant pictures, we will do our best to assist you with the issue.
Yes, the customer is responsible for the cost of returning the item to us. You may use a service of your choice, however, we would highly recommend sending the parcel via a trackable service.
Simply follow the instructions found on the dispatch note. It is advisable to put your order number outside the parcel in a visible place to help with identification.
A refund will be issued within 10 working days from us receiving the parcel.
The replacement will be processed once we receive your parcel. The replacement item should arrive within 14 working days.
No. We can exchange the article for a different size/colour upon your parcel’s arrival (subject to availability). Please note that if there is a difference in price we will be unable to process an exchange.
Yes, the majority of our products do have a size guide that should help you with choosing the best fitting size.
If you wish to know about stock levels of a specific product, please, contact us via chat or e-mail. If the article you are interested in is currently out of stock, you can set up a stock reminder and you will be notified when the article returns to stock.
For specific, larger orders or for articles that are currently out of stock, please, contact us via e-mail providing the article’s product reference number or a link to the product.
Please, use Registration Form on our website to create your own Preppers Australia account.
Yes, you will be able to create and save a wish list to be seen after logging into your account.
You can sign up to our newsletter putting your e-mail into the Newsletter bracket.
First of all, check whether you are logging in on the same region specific website you have registered your account on. If you are having trouble logging in despite being on the correct website, we would advise resetting your password using the ‘reset password’ button. You should receive a reset password e-mail. It can end up in your spam folder, so we advise checking there before contacting us.